Copilot error “Sorry, something unexpected happened”? Here is what to try

Subhad365

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Struggling with Copilot error “Sorry, something unexpected happened”? Here is what you could try

If you are constantly getting the below error in the Copilot in D365F&O:

You can try the following:

Check if any update(s) available for the Copilot resources in D365 instance:

Additionally, we can also check in “msdyn_conversationinsights” table in Dataverse. This is where your conversations are stored, along with the Copilot summary of the conversation. You need see what’s happening here, by browsing this table. You can obtain the Dataverse URL from your PPAC:

Open any browser and paste the URL like this:
<Your URL that you copied>/api/data/v9.2/msdyn_conversationinsights?$filter=_msdyn_conversationid_value eq ‘<conversation id from the error>’
This would give you the result of the conversation something like this:
{
"status": { "code": 20000, "message": "Successfully fetched summary from insights" },
"summary": "Issue: Invalid column selected in the query: FetchAuthorXML.\nTroubleshooting steps: \n- Customer reported the issue.\nOutcome: Issue reported for further assistance."
}

Which clearly shows the error in the query/any step in your Copilot Studio that it's unable to resolve; and you can do the needful to rectify the same. Save your publish your changes, your Copilot should get wake up and running 😊