Question Status

Suggested Answer
Manuel Apena Mercedes asked a question on 28 Sep 2014 9:52 PM

I have problema with the e-mail router!, I can´t send emails to customer from account or contact. Any Help please! I have Office 365 to emaling.

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Suggested Answer
Jerry Weinstock responded on 28 Sep 2014 11:16 PM

Manuel,

This support article walks you through the step by steps to configure the router with O365.

http://support2.microsoft.com/kb/2708706 

Jerry, Microsoft Dynamics CRM MVP
CRM Innovation - Consulting and Solutions
Need a solution for CRM to help you manage your Internet Lead Capture or Events ?
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Hamzeh Zawahreh responded on 29 Sep 2014 1:09 AM

dear manuel,

if you are using email router configured in gmail then check the link below

social.microsoft.com/.../email-router-configured-for-gmail-in-crm-2011

if you are using exchange server check this link, it's very usfeul

https://community.dynamics.com/crm/b/edwardsdnadynamicscrm/archive/2012/04/19/crm-e-mail-router-installation-configuration-amp-troubleshooting-resources.aspx

please verify

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Suggested Answer
Saravanakumar VE responded on 29 Sep 2014 1:31 AM

Hi Manuel Apena Mercedes,

Please check your email router config

Saravanakumar.VE

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Alen George responded on 29 Sep 2014 5:22 AM

Hi Manuel,

Was this working earlier?

Are you aware of any changes made? If you are not the administrator of these systems please contact the internal teams to check if any CRM or o365 changes  were made.

Perhaps the community could assist you better if you could share a bit more detail. What is the error message if any, displayed when you click on "load data" or "test access" in the email router?

What kind of errors are being logged in the event logs of the computer where the router is running?

-Alen

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Suggested Answer
Jerry Weinstock responded on 28 Sep 2014 11:16 PM

Manuel,

This support article walks you through the step by steps to configure the router with O365.

http://support2.microsoft.com/kb/2708706 

Jerry, Microsoft Dynamics CRM MVP
CRM Innovation - Consulting and Solutions
Need a solution for CRM to help you manage your Internet Lead Capture or Events ?
Follow me on Twitter

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Suggested Answer
Saravanakumar VE responded on 29 Sep 2014 1:31 AM

Hi Manuel Apena Mercedes,

Please check your email router config

Saravanakumar.VE

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