Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I recently began working in IT with a company that is running a Microsoft Dynamics CRM 4.0. I've never worked with Microsoft Dynamics CRM before. We are going to replace it eventually, but for now, I have to do my best to work with it. Here is my problem:
Whenever certain changes are made, it triggers an email to be sent to the appropriate users. The previous IT manager set this system up and it has been working well since I took over. Since his username is used throughout the domain for running automated Jobs, we have kept his account active, but after he left we needed to change his password. When we changed his password in Active Directory, users stopped receiving emails from the CRM. When we changed it back to what it originally was, email started working again. Somewhere in the CRM his username and password were manually entered by a setting or a script to send emails. Does anyone know what I am looking for and where it can be found at?
Any help with this would be greatly appreciated.
I'd suggest reassigning all the records to your account or any other account that has a admin role. That way, you are taking the ownership of all such workflows and processes and will be under your control. Before disabling any admin account.. it would be better to 'Reassign Records' and then disabling the account.
Refer to this below article for more information:
My guess you have 'email router' windows service running as his user. Change this to use a service account and not a user's credentials.
Business Applications communities