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I recently began working in IT with a company that is running a Microsoft Dynamics CRM 4.0. I've never worked with Microsoft Dynamics CRM before. We are going to replace it eventually, but for now, I have to do my best to work with it. Here is my problem:
Whenever certain changes are made, it triggers an email to be sent to the appropriate users. The previous IT manager set this system up and it has been working well since I took over. Since his username is used throughout the domain for running automated Jobs, we have kept his account active, but after he left we needed to change his password. When we changed his password in Active Directory, users stopped receiving emails from the CRM. When we changed it back to what it originally was, email started working again. Somewhere in the CRM his username and password were manually entered by a setting or a script to send emails. Does anyone know what I am looking for and where it can be found at?
Any help with this would be greatly appreciated.
I'd suggest reassigning all the records to your account or any other account that has a admin role. That way, you are taking the ownership of all such workflows and processes and will be under your control. Before disabling any admin account.. it would be better to 'Reassign Records' and then disabling the account.
Refer to this below article for more information:
My guess you have 'email router' windows service running as his user. Change this to use a service account and not a user's credentials.
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