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Our CRM person left. We run Dynamics 2013 in our data center. We would like to move our mail to O365. I am struggling to determine what I would need to change on the Dynamics side so it knows the new DNS name of our O365 mail server. The folks who use CRM have an Outlook CRM plug-in. I've logged into our CRM environment but can't figure out how the email part works. I basically need to figure out how to connect Dynamics 2013 (on-premise) to Exchange on-liner (O365). Regarding email setup on the CRM server side: I've looked at https://blogs.technet.microsoft.com/ptsblog/2011/03/14/sending-e-mails-from-microsoft-dynamics-crm/ and https://kavsmscrm.wordpress.com/about/ but still don't see where I tell CRM "this is the name of my Exchange server."
I logged onto one of our CRM 2013 servers and found the "Email Router Configuration Manager", is that the only place I would need to change the email server once we move to O365 (it currently has our on-premise Exchange server listed)?
This is good article you have found, go to second article where you can see "Configuring the CRM Email Router "section
Screenshot in point 6 mentioned the email server.
Open the email router and in general tab you can see the email server there.
Hope this helps.
This article is for configuring Server-Side Synchronization, which apparently is not supported for Dynamics 2013 on-premise with Exchange on-line\O365 after further reading. As a result we use the Email Router Configuration Manager" option.
If you are using Email Router for your incoming/outgoing mail server settings, that is the only place where you would have to make changes. If you were moving from Exchange On-Premise to Office 365, that is where the change would be.
Could you please check below reference
Thank you Aric.
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