Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Our CRM person left. We run Dynamics 2013 in our data center. We would like to move our mail to O365. I am struggling to determine what I would need to change on the Dynamics side so it knows the new DNS name of our O365 mail server. The folks who use CRM have an Outlook CRM plug-in. I've logged into our CRM environment but can't figure out how the email part works. I basically need to figure out how to connect Dynamics 2013 (on-premise) to Exchange on-liner (O365). Regarding email setup on the CRM server side: I've looked at https://blogs.technet.microsoft.com/ptsblog/2011/03/14/sending-e-mails-from-microsoft-dynamics-crm/ and https://kavsmscrm.wordpress.com/about/ but still don't see where I tell CRM "this is the name of my Exchange server."
I logged onto one of our CRM 2013 servers and found the "Email Router Configuration Manager", is that the only place I would need to change the email server once we move to O365 (it currently has our on-premise Exchange server listed)?
This is good article you have found, go to second article where you can see "Configuring the CRM Email Router "section
Screenshot in point 6 mentioned the email server.
Open the email router and in general tab you can see the email server there.
Hope this helps.
This article is for configuring Server-Side Synchronization, which apparently is not supported for Dynamics 2013 on-premise with Exchange on-line\O365 after further reading. As a result we use the Email Router Configuration Manager" option.
If you are using Email Router for your incoming/outgoing mail server settings, that is the only place where you would have to make changes. If you were moving from Exchange On-Premise to Office 365, that is where the change would be.
Could you please check below reference
Thank you Aric.
Business Applications communities