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1)You could disable the inactive account views and amend the all accounts view.
2)make the status and status reason not searchable so a user wouldn't be able to search for inactive accounts
for very specific users I don't know enough about your current security to make a suggestion. Do any users have organisation level access to accounts?
Yes, by looking under Security Roles it looks that security roles are set up in CRM. Thinking about your previous answer if we make status and status reason not searchable will it let users to browse through active accounts.
Sorry for dummy question, where do I change status for inactive accounts?
if status and status reason are not searchable that means if a user goes into advanced find and tries to search for deactivated accounts it wont be possible.
If you deactivate and amend the views there should be no way a user can access deactivated records.
Many thanks, will definitely try this when I find spare time to test it and will update you.
Many thanks anyway for your help!!
No worries piotreck. If this ends up helping you please mark the answer as verified
Alright, I went deeper into this part of CRM and found that I could create custom view for users and that would stop users from seeing deactivated users although this do not stop users from creating new personal views what means it not ideal solution for what need to be achieved really.
Thanks for trying to help.
I've got a fix.
Change the View permissions to the following, Write: none Create: none
now users can only view the views provided. They cannot create their own
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