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The crm queues (owned by a team) fail to receive emails via the forward mail box. the following is the exception.
#9628 - An error occurred while delivering the e-mail message with subject "Test" in mailbox firstname.lastname@example.org for delivery to http://crm/ORG. System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: systemuser With Id = e32a64a0-70ab-e011-ada5-000c29878509 Does Not Exist (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).
Here, the guid e32a64a0-70ab-e011-ada5-000c29878509 belongs to the owning team.
Thanks in Advance.
Have you found a solution to this? I'm having this same issue
If you go to Settings -> Customizations -> Customize the System -> Entities -> Email, do you have the "Automatically move records to the owner's default queue when a record is created or assigned" option checked? When I turned that option off for emails, everything worked perfectly when I used a team as the owner of the queue. I guess this makes sense, since emails can appear in multiple queues by default.
There are like no other answers for this question, so maybe this will help.
Sorry it's Settings -> Customizations -> Customize the System -> Entities -> Email
I do have it checked. I may try to change it in the future when I get some time. I've already worked around it by using user mailboxes for the queues, even though I really didn't want to. Even worked with MS on a support case and they never mentioned this. They said it couldn't be done.
For this case, wouldn't the owner of the message be the team and consequently it would be moved into the owner's/team queue because this option is checked?
See if any duplicate E-mail Address existed in CRM records.
If yes then delete that record and verify is the issue persist.
Thank You !
We were facing same issue when we have Queue for Team, we got the same error. We have fixed it by assigning the Team (a security role which have permission to create email activity). Kindly mark this as Answer if it help you
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