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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by AM-22051547-0 0

We are working with Dynamics 365 Field Service and noticed something confusing regarding the Time Entry Type field (msdyn_timeentry.msdyn_type). T...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU20051506-0 2

Hello, Since May 19, 2026, we can no longer make or receive calls from Dynamics 365 Remote Assist on HoloLens 2 to PC/Teams users. PC-to-PC Teams...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by VG-27060905-0 101

Hi Everyone, I am facing issues in job queue, they are not running automatically in business central Saas. The job queue status is set to&nb...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AH-31052106-0 293 Microsoft Employee

Hello,    I have a user that is West Coast based and is seeing a completely different time under services for techs vs. what is actually...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AH-29041059-0 2

Hello,   We're experiencing an issue where our different boards in the schedule board have, or don't have checkboxes for selecting multiple w...

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