Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by 34SF 28

Hello, I am facing an issue with Workforce Management (WFM) Forecasting using External Data in Dynamics 365 Customer Service / Contact Center,i c...

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Last replied Posted on by CU13082130-1 0

Hi All,I am customizing the OOB Knowledge Article main form in Dynamics 365 Customer Service.Under:Summary tab → Related Information sectionthere are ...

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Last replied Posted on by ParthPatel249 116

Hi All,We're encountering an intermittent error in Dynamics 365 when a user tries to reply to a specific email thread from within the application.Erro...

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Last replied Posted on by AL-24120442-0 10 Microsoft Employee

I am using a Dynamics 365 30 days trial license. I tried to install Power Virtual Agents telephony extension and Omnichannel Telephony Pow...

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Last replied Posted on by CU19112107-0 8

For MB-280 do we need to read all MB-210, MB-220 and MB-260 or it is part of each one? Does anyone know any guide other than the Microsoft Learn? ...

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Last replied Posted on by JW-07051205-0 0 Microsoft Employee

Trying to access https://aka.ms/onesupport  I get the attached error! Trying to resolve tis since weeks now! .. what can I do ??Regards ...

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Last replied Posted on by 34SF 28

HI, i hope you are doing well, i have a question regarding the inbox button in the copilot service werkspace. i created new experience profile: ...

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Last replied Posted on by James White 33

Hi,   Our organisation is currently implementing Dynamics 365 Contact Center but we've come across a very strange bug/issue during developmen...

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Last replied Posted on by CU04071809-0 2

I keep getting the message about my photos that I must turn off Cloud service syncing before I can back up

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