Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU02010727-0 8

I have encountered an issue while working with the Directline 3.0 framework. Here's a summary of my setup and the problem: I created a custom mes...

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Last replied Posted on by Manoj Bora 43

Hello Everyone,   We would like to implement new component by Microsoft called Time Handle for cases to monitor and track time spent on cases...

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Last replied Posted on by SamGo 41

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} We are curre...

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Last replied Posted on by JustRhonda 99

Other CRM platforms provide a persistent URL for Knowledge articles. It is also referred to as a Permalink. Use case- Users of the Knowledge "Favo...

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Last replied Posted on by abhisc 36

Hi Everyone, I'm using Dynamics 365 Customer Service's Copilot Service Workspace and noticed that the left navigation pane (site map/navigation men...

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Last replied Posted on by CU09090633-0 17

I’m encountering an issue in D365 CRM. Users from one Business Unit (BU) are receiving the following error when attempting to copy-paste a JPG image...

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Last replied Posted on by AnnaZet 52

Hello! I'm learning macros in MS Dynamics Customer Service and I don't know how to display dynamic record name in lookup field on a case that I'm c...

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Last replied Posted on by AA-26050809-0 4

Hello All, I am having an issue using the AI features of the Case Management Agent to auto-populate fields when I click on Create Case after a conv...

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Last replied Posted on by CrmDvlpr 32

Hi I am looking into following 2 features and confused if copilot usage requires additional pay as you go plan.    - Draft emails with ...

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