Customer experience | Sales, Customer Insights, CRM

Last replied Posted on by Jimi CRM 19

Hi - we're mostly done migrating from Outbound to RT in our Marketing module, but we need to add a custom field (that we used in OB) to the new Pass...

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Last replied Posted on by Jimi CRM 19

Hi all - we've tried to transition a client from Outbound to Real Time Journeys, but we seem to be hitting issues when trying to use Events.  ...

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Last replied Posted on by jseb04 45

Hi everyone, I’m looking for advice on the best architecture in Dynamics 365 Real-time Marketing for reminders that must be sent per record in a c...

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Posted on by AD-22100727-0 2

We have been finalizing the implementation of CRM and F&O in an international company. Now the question comes along to use the (modified and pe...

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Last replied Posted on by HN-16101056-0 8

Hi   We are setting up newsletters with the Consent Center and Compliance profiles.   I add an internal mail-enabled security group as...

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Last replied Posted on by Sheldon Copper 47

Hello Microsoft Community, I’m developing a custom channel for Dynamics 365 Marketing Real-time Customer Journeys. My goal is to track click intera...

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Last replied Posted on by MB-24081645-0 31

Hi - When we build an A/B test in a marketing email where we’d be testing for example the performance of two different Subject Lines, Dynamics ...

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Last replied Posted on by VH-05081248-0 4

Dear Support,    I have created an e-mail campaign with conditional content and set the e-mail active "ready to send". Now when I want t...

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Last replied Posted on by CU30121854-0 4

Context: I've been testing marketing forms in Dynamics 365 Customer Insights Journey to verify that consent points are working correctly. During te...

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