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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Facing error while cre...
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Facing error while creating contact record. Please tell me solution

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The system could not log you on. This could be because your user record has been disabled in Microsoft Dynamics 365.

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 11,314 Microsoft Employee on at
    Facing error while creating contact record. Please tell me solution
    Hi,
     
    We also got the same error.
    The user owning the Real Time Workflow / Plugin Step had its record disabled.
    Through Advanced Find we assigned those processes to another enabled user account. 
     
    We used SQL4CDS plugin to first verify any record owned by that disabled user.
     
    select workflowid, name, primaryentityname, categoryname, modenameg, owneridname, * from workflow
    where 
    category  = 0  
    and ownerid = 'idofuserdisabled'
    and mode = 1
    Select * from sdkmessageprocessingstep 
    where impersonatinguserid = 'idofuserdisabled'
     
    Regards,
    Nishant Rana
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Facing error while creating contact record. Please tell me solution
    Hi,
     
    Has your problem been solved?
    If not, we recommend that you contact your system administrator or someone with advanced privileges to re-enable the disabled users in the Admin Center.
    If it does not take effect, please raise a support ticket.
     
    Best Regards,
    Haig Liu
  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Facing error while creating contact record. Please tell me solution
    Hi partner,
    Please check the following threads:
     
    Best Regards,
    Haig Liu
     

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