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Issue while getting the Printout in Business Central

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Posted on by SW-12080340-0

I’ve been encountering an issue since yesterday while getting print out and downloading the report in Business Central. Whenever I attempt these actions, I get stuck with a “An Error Occurred while trying to display the report” error message.
After Refreshing it works some time.

Has anyone else experienced this problem? Is it a known issue from Microsoft’s side, or does anyone have suggestions on how to resolve it?
Any insights or fixes would be greatly appreciated!

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Dynamics 365 Business Central

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Hani Banabilah 25 on at

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I have been facing the same error from yesterday. How to solve it?

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Valentin Castravet 31,852 Super User 2026 Season 1 on at

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There have been a lot of reports from other users with this error so it seems like a bug, what version is your Business Central?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 97,426 Super User 2026 Season 1 on at

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Same situation

Issue with Report Generation and Excel Export

"An error occurred while trying to display the report

Report printouts cannot be taken

Printing sales orders / picking lists not working

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Jeffrey Bulanadi 9,099 Super User 2026 Season 1 on at

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Hi,

Intermittent report errors like “An Error Occurred while trying to display the report” can be tricky, especially when refreshing sometimes resolves it and the issue affects multiple users.

This behavior is often tied to how the report payload is handled by the browser or the print rendering engine. Here are a few clean steps to help isolate and resolve it:

Switch browsers: Some users report better stability using Chrome or Edge. Firefox and Safari occasionally mishandle report rendering, especially with RDLC layouts.

Clear browser cache and cookies: Cached report payloads can conflict with newer sessions. A full cache clear often resolves transient display errors.

Check report layout type: RDLC reports are rendered client-side, while Word layouts are server-side. If the issue is layout-specific, try switching to a different layout temporarily to confirm.

Review Printer Selection setup: If you're using direct printing, validate that the printer name is correctly mapped and that the user has access to it. Invalid payloads can trigger display errors.

Use telemetry or Event Viewer: If you're on-premises, check the Windows Event Log for payload formatting errors. SaaS users can enable telemetry to trace report execution failures.

Avoid printing from Preview mode: Some users report errors when printing directly from the preview window. Instead, try saving as PDF first, then printing from the downloaded file.

Helpful Reference
Troubleshooting Printing – Microsoft Learn
Report rendering error thread – Dynamics Community
Report troubleshooting guide – Microsoft Learn

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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Rishabh Kanaskar 6,211 Super User 2026 Season 1 on at

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Hi,

This usually happens due to temporary service or session issues in Business Central.

Recommended steps:
> Browser & Cache: Clear cache or try a different browser (Edge or Chrome) and ensure pop-ups are allowed.
> Report Layouts: Test with standard RDLC or Word layouts to rule out custom layout corruption.
> Session Timeout: Make sure your session hasn’t expired; intermittent success suggests token/session expiry.
> Environment Health: Check BC service tier logs for errors during report generation.
> Workaround: Export to PDF first, then print or download. This often avoids the immediate display error.

If it persists across users and sessions, it may be an intermittent Microsoft service issue, and opening a support ticket with Microsoft is recommended.

Thanks

Rishabh

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Sumit Singh 11,382 Super User 2026 Season 1 on at

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Hi,

You can try below steps:

Switch to Chrome or Edge and allow pop-ups.

Clear browser cache and cookies.

Check report layout type (RDLC vs Word) and try switching.

Verify printer setup in Business Central.

Use Send to → PDF and print from the downloaded file.

If the issue persists across users, it may be a Microsoft service issue—open a support ticket (Services Hub)

Please mark “Verified” if it helps.

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Nimsara Jayathilaka. 4,902 Super User 2026 Season 1 on at

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Hi

It’s a known intermittent issue affecting some tenants recently. Try clearing cache, switching browsers, and using the standard layout. If multiple users are impacted, it’s likely Microsoft-side, and raising a support ticket is recommended

Thanks

Nimsara

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