Hi,
Currently we have a power automate that checks the opening hours of the customer service, for redirecting the customers to live agents.
We want to expand this flow with it checking if the live agents status are available or not, and based on that triggering another flow.
When our employees are locking the PC, their status is going to /away/, so when there is nobody to pick up the chats, it will trigger a flow for other contact options.
So: chat > escalating > check opening hours > check agent availability > trigger flow
Is this possible with power automate, is the status data available in dataverse?
Thanks!
Regards Theun