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Together, We Achieve More: Announcing Our Business Process Guidance Initiative Badges and New Catalog The Microsoft FastTrack team and Success by Design framework teach customers and partners that effective business processes are the foundation o
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If you are a Dynamics 365 customer, you may have wondered how to optimize your storage capacity and avoid running out of space. In this series of blog posts, we will share some tips and best practices to help you manage your storage capacity in a ...
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We are excited to announce the Public Preview of Telemetry Insights in the Dynamics 365 Implementation Portal. Telemetry Insights detects optimization opportunities based on Dynamics 365 and Power Platform environment usage patterns and provides nex
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We are excited to announce the release of the Project Onboarding Feature in the Dynamics 365 Implementation Portal. Creating the project in the Implementation Portal is the first step to take advantage of all the features that Portal has to provide.
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This blog post is the starting point for a series of content describing how Dynamics 365 Commerce and Dynamics 365 Customer Insights can work better together. We will cover how to combine the capabilities of these business applications and outline th
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Customer Insights - Journeys allows you to engage your customers throughout their relationship with your brand. Segments and activity triggers allow you to send personalized messages across channels to customers based on their needs at any point in t
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Efficient data collection is vital for business success and enhancing customer experiences. This article introduces Microsoft Power Pages as a tool to streamline data collection, focusing on gathering customer feedback through surveys. Through a s...
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The end-of-call survey feature in Microsoft Dynamics 365 Customer Service allows administrators to configure surveys that are presented to agents after each customer interaction. Through the Admin Center, administrators can customize survey settin...
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***** If you come across broken images, please browse this post in private mode ***** Introduction This blog series has previously provided the knowledge and guidance on how to perform UI performance testing in Finance and Operations apps with JMet
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1. Overview Customer Insights Data (CI-D) is a Customer Data Platform (CDP) and as such, like for any data project, one of the most critical parts when implementing the solution is data integration: connection, preparation and ingestion from the dif