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As we continue Demystifying Copilot, Charles D. asks Microsoft VP of AI First Customer Service Sundar Raghavan the D365Community's big questions about Copilot for Service and Copilot for Dynamics365 Service. Sundar has just 30 seconds to answer
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In this week’s "Getting Started With" video, we take a look at the key differences between Dynamics 365 Business Central and Dynamics 365 Finance and Supply Chain Management. When making the choice between the two solutions, it ultimately depe
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Check out the latest #Dynamics365 "Demystifying Copilot" video, as host @Charles Drayton talks again to Vice President of Products AI First Customer Service, @Sundar Raghavan. This week, Sundar explains to us how Microsoft Copilot for Service is
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video: https://www.youtube.com/watch?v=LWTfcdf7gEk Check out video 10 in our Dynamics365 "Getting Started With" shorts series, as we take a look at how configuring a comprehensive knowledge base is crucial for enhancing customer satisfaction.
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Video: https://www.youtube.com/watch?v=pjZq3uZ6AWI Welcome to the second episode in our new Dynamics365 shorts series, "Demystifying Copilot", where host Lydia Williams will be asking industry experts the burning questions directly from the ama
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If you want to stay one step ahead of the game, why not check out the 2024 release planner for all the upcoming launch dates for the latest Dynamics 365 features and everything that's ready for you to try out today. The release planner page
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Welcome to our brand-new Dynamics 365 shorts series, "Demystifying Copilot", where our host Charles Drayton will be asking industry experts the burning questions directly from our amazing Microsoft Community. Our first guest is Vice Presid
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Check out video seven in our Dynamic 365 “Getting Started With” series, as we take a look at how Copilot case and conversation summaries can enable agents to easily recap an ongoing chat, transcribe a voice conversation, and so much more. C
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Check out video fourteen in our “What’s New” Series, as we take a look at the AI evolution of the outbound dialing experience within Dynamics 365 Customer Service. The transformation lies in the integration of customer records directly int
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Check out our latest Dynamic 365 Shorts video, as we take a look at what exactly Microsoft's Enterprise Resource Planning (ERP) is, and how its selection of apps can help you make informed business decisions and optimize your operational processe