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Our client is using Office 365 or Exchange Online and they are on GP 2013. We actually host them but I think that is beside the point, maybe. When I click the Sales Series option in the Company E-Mail setup window I get the error Derek mentions in the following post.
I've gone ahead and made all the changes he suggest but I've had have no luck. I have a default mail profile setup and I can send email from the outlook client on the machine. Any help would be appreciated.
If using Office 365, your default mail settings should be Exchange and you should configure the Exchange server information for your Office 365 server. Did you do this?
I'm certain I have gp set for exchange in the preferences but I still get the error. Is there another place you can point to that I may have missed?
Did you have another version of Office installed on this machine before hand?
Could you please let me know what you did to fix this? I am having similar issues...please help
I believe we installed a full version of 32 Bit Office on the machine.
I have the the same symptoms as you. Doesn't seem like there is a solution on this thread so I figured I would see if anyone came up something. I also ran that registry fix and now it at least allows me past that error message. Now it just won't authenticate me, even under the advanced Options where it asks me for my email address, password, then I can even put my network ID. Same thing as you, I can actually open outlook right on the server and send and see my emails.
Another odd thing is that I am used to seeing the Outlook as an option to put on my home screen, but that doesn't even show up as an option. Both in system preferences or customize this page. Maybe that is just gone in GP 2013?
What is funny to me is that we also have GP 10.0 running on Server 2003 with Outlook 2010 and I can email through Forms Printer using exchange server on the cloud (took some tricks to get that working). I don't think any of that is actually supported. But we just acquired a company with GP 2013 with all the new stuff and I can't get emailing to work with Microsoft's newest technologies...
Does anyone have an update on this issue? I seem to be having the same problem.
I've got it emailing now. I'm not sure why or how these records are supposed to be getting into this table, but I had to insert records into the DYNAMICS..SY04920 table and then it authenticated me. This was after doing the registry fix to get past the message about no outlook client.
(this is user ID, email address and then exchange server address. Ours is Office 365 on the cloud). After I inserted this, I got past the authentication problem. I've been manually adding any users here since)
INSERT INTO DYNAMICS..SY04920
VALUES ('sa', 'firstname.lastname@example.org', 'https://outlook.office365.com/EWS/Exchange.asmx')
That's very helpful, but seems like a bug and should corrected with a hotfix. Modifying a production DB with manual entries is not a practice we like to do - a test db we would be all over.
Thanks for your guidance.
VALUES ('<GPUserID>', '<Useremail@domain.com>', 'outlook.office365.com/.../Exchange.asmx;)
The above definitely works. Also, when prompted for the Login ID (Advanced Options), for O365, insert it in the following format: <O365LoginID@domain.com>
Stupid question, but do we need the brackets '<' and '>' ?
Also, ensure that in the System Preferences, the Email Server type = Exchange.
Also, the above URL supposed to read: <outlook.office365.com/EWS/Exchange.asmx> (I am not sure why the EWS was missing. I just put the brackets <> around it so that the full URL appears in this post)
I just ran into a situation where multi-factor authentication was enabled for Office 365 accounts, and so an app password was needed to allow the Exchange log on to work in GP. See support.office.com/.../create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183
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