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Can you recommend best practice approach to handle support emails and case management? How should I configure, here is a basic requirement
Set up queue and activate mailbox.
Will be done by creating Automatic creation rule.
Normal process of handling and picking items.
Just set up a field which is required to be approved before being able to close in the last step (maybe a js).
Set queue to private and add the users to the queue or directly through the team, what u wish.
Automatic email creation and configuration you can refer below links
Thanks for sharing this good information, and thanks ever to this community who share his/her experience here to help others.
Greetings! If this helped pls mark ‘verified’ so that it will be helpful to others too.
pls, refer this thread,,
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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