Adding a Bundle item on the Call Center Sales order and are unable to Explode the bundle item.

The bundle item is part of Revenue recognition functionality.  This feature allows you to Allocate revenue, to help ensure that the appropriate revenue price is recognized, based on the value of the components on multi-element orders.

A bundle master item will have component items.  When you add the master item to a sales order, when you confirm the order, the Bundle master item will automatically be exploded and add the bundle components to the sales order.

When you add a bundle master item to a Call Center Sales order, this item will not be exploded to the sales line.  With a Call Center Sales Order, there is the added step of Completing the order and capturing the payment and the Confirm Sales order is not done.

When adding a bundle item to a Call Center Sales order, you will receive the following error:

                “Enter a base sale price on at least one bundle component”

Per the Revenue Recognition documentation:

Revenue recognition, including bundle functionality, isn't supported for use in Commerce channels (e-commerce, POS, call center). Items configured with revenue recognition should not be added to orders or transactions created in Commerce channels.

Currently, this is a limitation in the architecture for Call Center.

See the following documentation:  https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/revenue-recognition-overview