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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by Scott_itD 1,086 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by AA-03061823-0 0

Title: Inspection Service Task counted and exported to Excel but not visible in Work Order Tasks view (Field Service Mobile) I'm testing Dynamics 3...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AH-31052106-0 302 Microsoft Employee

Hello,    I have a user that is West Coast based and is seeing a completely different time under services for techs vs. what is actually...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by AM-22051547-0 4

We are working with Dynamics 365 Field Service and noticed something confusing regarding the Time Entry Type field (msdyn_timeentry.msdyn_type). T...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU20051506-0 4

Hello, Since May 19, 2026, we can no longer make or receive calls from Dynamics 365 Remote Assist on HoloLens 2 to PC/Teams users. PC-to-PC Teams...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by VG-27060905-0 103

Hi Everyone, I am facing issues in job queue, they are not running automatically in business central Saas. The job queue status is set to&nb...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU05051202-0 4

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Inkey Solutions 2,122

Hello, I created a Canvas page in Field Service and added it to the Field Service mobile app. When I open the app on my desktop, I can see the cont...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU25030759-0 12

Hi everyone,    When trying to open the Schedule Board (by clicking on the default "Schedule Board" in the Sitemap of the Field Service ...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Dubus Marc 27

Hi Currently , by design, is not possible to use FS and PO integrated with finops into a same LE  For many of our customers that a killing po...

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