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Last replied Posted on by AnnaZet 46

Hello! I'm learning macros in MS Dynamics Customer Service and I don't know how to display dynamic record name in lookup field on a case that I'm c...

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Last replied Posted on by AA-26050809-0 2

Hello All, I am having an issue using the AI features of the Case Management Agent to auto-populate fields when I click on Create Case after a conv...

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Last replied Posted on by HenrikFranzen 0

Recently a change in the code has been introduced (only in our production environment): EmailIntelligence/EmailSentiment/msdyn_EmailSentiment.j...

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Last replied Posted on by VG-27060905-0 101

Hi Everyone, I am facing issues in job queue, they are not running automatically in business central Saas. The job queue status is set to&nb...

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Posted on by SamGo 31

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} We are curre...

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Posted on by krazCX 0

PROBLEM SUMMARY The overflow action "Direct callback" configured on a voice queue does not execute when the overflow condition is met. The custome...

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Last replied Posted on by CU05051202-0 0

Hi Community, I am working on a Dynamics 365 Customer Service implementation and I have the following scenario: When a user opens an Email activi...

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