Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Vikesh 32

Hi all,   I have an issue with inbound emails with multiple recipients where only one email record is being created in CRM.    Fo...

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Posted on by CU19111210-0 0

Hello everyone,   I get this error when trying to qualify a lead   To Qualify a lead, active stage of the process must be on 'Lea...

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Posted on by JS-19110953-0 0

I have set up WhatsApp and SMS Channels with their respective Workstreams in the D365 Customer Service Admin Center with the Same Number. ...

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Posted on by BE-19110914-0 0

Is it possible to open a particular entity view as a session instead of a tab? If I understand correctly, createSession from app profile manager all...

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Posted on by DavidBest 43

Is there a simple way to upload PDF files as knowledge articles in D365 Customer Service?    I have hundreds of PDFs that contain busine...

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Last replied Posted on by MA-29041525-0 35

Hi experts   I have completed all setups as mentioned in MS docs (Links attached at the end). Integration is setup successfully but business ...

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Posted on by Cat_Car 164

Hello, Since last week (nov. 12 2024) the case form is not displaying correctly for at least 2 users that I know of.   Here is a quick view ...

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Posted on by Zachary Wickard 8

Hello Forum! I have set up a table for fees in D365 FS. It has custom logic like add to certain work orders or add to all work orders. There is also...

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Posted on by Inkey Solutions 1,646

In the Field Service app, the schedule board highlights the time slot for a work item once it’s scheduled. If the work is scheduled from 2PM to 4PM,...

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