Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by nkhemji 8

Hi All, Has anyone had any luck with the subject message/api? I have able to implement this in c#. It's working and getting all the resources but when I add constraints it doesn't return anything. Tried a lot of different things but no lu...

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Last replied Posted on by abhisc 36

Hi Everyone, I'm using Dynamics 365 Customer Service's Copilot Service Workspace and noticed that the left navigation pane (site map/navigation men...

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Last replied Posted on by CU09090633-0 17

I’m encountering an issue in D365 CRM. Users from one Business Unit (BU) are receiving the following error when attempting to copy-paste a JPG image...

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Posted on by IN-29051210-0 4

Hi everyone, we have a voice bot in Dynamics 365 Contact Center with Copilot Studio. The inbound phone number is on Teams Phone, set up via Teams P...

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Last replied Posted on by CU27051316-0 4

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out th...

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Last replied Posted on by AnnaZet 52

Hello! I'm learning macros in MS Dynamics Customer Service and I don't know how to display dynamic record name in lookup field on a case that I'm c...

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Last replied Posted on by BryceP 9

I am trying to use the OOB functionality for merging records, but I'm trying to merge more than one, create a new record, and deactivates the other ones? I've been researching for hours and couldn't come up with anything. Any response ...

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Last replied Posted on by Sahil A. 13

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Last replied Posted on by AM-22051547-0 4

We are working with Dynamics 365 Field Service and noticed something confusing regarding the Time Entry Type field (msdyn_timeentry.msdyn_type). T...

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