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Service | Customer Service, Contact Center, Field Service, Guides Is it possible to upload multiple photos at a time using the mobile app?

Last replied Posted on by Rob_ITM 12

Our engineers take photos whilst onsite. At the moment they are having to upload each photo one by one into related documents or timeline - is there a way of selecting multiple photos and uploading in one go?

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Service | Customer Service, Contact Center, Field Service, Guides 'Ran into an error while creating the article. Pls Try again.', for copilot for customer service

Last replied Posted on by SumitChavan 12

I was trying to create a proposal from a resolved case using 'Propose new knowledge' feature of copilot in Dynamics CRM customer service. I could re...

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Service | Customer Service, Contact Center, Field Service, Guides Queue item opens instead of the case

Last replied Posted on by MichaelFo96 141

Hello, We have a view on a dashboard which is based on queue items and displays all active queue items in certain queues.If our users click on on...

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Service | Customer Service, Contact Center, Field Service, Guides caller stuck on hold on agent reject or no agent available?

Last replied Posted on by DH-20062242-0 7

Been playing around with the Dynamics 365 Customer Service Trial account to confirm it has the functionality we need before we migrate over. ...

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Service | Customer Service, Contact Center, Field Service, Guides Not able to create trail version for dynamics 365 sales

Posted on by CU06120355-0 0

Hi All, I am trying to create a new trail version for dynamics 365 Sales, but at security check option, after providing the mobile number I...

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Service | Customer Service, Contact Center, Field Service, Guides How do you stop co-pilot for auto expanding panel on load?

Last replied Posted on by TarrasQ 43

How do you stop co-pilot for auto expanding panel on load? Some users find it frustrating that they have to close the panel each time they load /...

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Service | Customer Service, Contact Center, Field Service, Guides How to Control Appopintments Visibility on Schedule Board Using Custom Field?

Last replied Posted on by MM@TOKIYO 2

Hi, I'll display appopintments on schedule board by default for all resources. However, I'd like to make option to hide certain sched...

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Service | Customer Service, Contact Center, Field Service, Guides How to customize the Accounts display in the Field Service Mobile App? Include more information?

Posted on by CU23100303-0 2

Please, does anyone know how we can include information in the Accounts view in the Microsoft Field Service Mobile App? Include more information? &...

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