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Service | Customer Service, Contact Center, Field Service, Guides Generating branded inspection reports

Last replied Posted on by CM-10012028-0 65

In Dynamics 365 field service we are conducting a few 100 inspections and the default export to pdf for completed reports is really ...

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Service | Customer Service, Contact Center, Field Service, Guides Copilot window - how to stop automatic opening

Last replied Posted on by Cat_Car 93

Hello, Since the launch of Copilot in Dynamics 365, the automatic pane that opens is frustrating for agents. Is there a way to stop this pan...

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Service | Customer Service, Contact Center, Field Service, Guides New Work Order doesn't update Work Order Process any more

Last replied Posted on by crham 368

OOB the old Work Order form had the Work Order Business process banner that you could click to move through the stages. Once you clicked Finish...

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Service | Customer Service, Contact Center, Field Service, Guides Work Order Service Tasks

Last replied Posted on by narek 40

Hi everyone, I would like to know is it possible to get inspection questions and answers in the plugin code when the service task is 100 percent completed? Thanks.

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Service | Customer Service, Contact Center, Field Service, Guides Unify Timelines across work order, account, booking etc?

Last replied Posted on by CM-10012028-0 65

Prior to scheduling a work order the back office team will be adding notes to it with images from the customer, other relevant info and such that is ...

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Service | Customer Service, Contact Center, Field Service, Guides Edición portal de cliente para poner texto enriquecido u ordenar los comentarios recibidos

Last replied Posted on by Sefora 15

Actualmente no consigo editar el portal publicado para hacer por ejemplo cambios como por ejemplo indicar que los comentarios permiten texto enrique...

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Service | Customer Service, Contact Center, Field Service, Guides how to get consent for post call surveys

Last replied Posted on by SparkLight 18

I have configured post call surveys at workstream level. I am trying to set the global variable va_surveyconsent in my main bot to ensure post call ...

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Service | Customer Service, Contact Center, Field Service, Guides Tabbed view in Field Service Mobile

Last replied Posted on by NI-07011250-0 8

Hi Experts, In the app store (Google Play or Apple store) there are some preview pictures of the Field Service mobile App. One...

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