Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by LM-14041316-0 0

j'aimerais savoir comment faire mon rapport d'activité mensuel

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Posted on by JH-04091913-0 2

For our 600+ users who will soon be using DCC (in Servicing Portal) as their softphone to receive queue interactions…  What are you doing for the...

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Last replied Posted on by Lukasz_Brzozowski 6

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

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Last replied Posted on by Travis South 116

For teams preparing Dynamics 365 Customer Service for Copilot Studio agents, which readiness issue has been the hardest to solve in practice: data qua...

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Last replied Posted on by ME-26081936-0 2 Microsoft Employee

I want to learn how I can access CCAI portal? What is it about?

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Posted on by CU31080946-3 0

Bonjour,En suivant la démarche que vous proposait, je n'arrive pas à modifier la couleur d'arrière plan de l'écranmerci pour votre réponseLONCKE Miche...

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Posted on by CU31080716-3 0

Access for Info filling for project handover to GCS

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Last replied Posted on by nvrhughes 327

Is there a way to customize the popup that displays when you select "Insert Template" on the email form?  We want to default the Field Name ...

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Last replied Posted on by CU26080659-3 0

The quality of the background music is poor and has a rustle - direct feedback by internal and external clients. the file format imported was .mp4 for...

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