Service | Customer Service, Contact Center, Field Service, Guides

Posted on by BS-22040756-0 5

I have a scenario where I need to quick create 'Lead' using the Sales application in Mobile instead of Power Apps, and our customer wants to stick to...

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Last replied Posted on by PS-30051345-0 29

Hi community,     I am using the Contact Center free trial, and I noticed that the Case Settings option is not available in the ...

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Last replied Posted on by PS-30051345-0 35

Hi community,     I am using the Contact Center free trial, and I noticed that the Case Settings option is not available in the ...

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Posted on by CU05121613-0 0

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Posted on by MH-22100812-0 3

I can't understand why there is 2 tabs with the same content in Copilot service workspace App. And how can I edit or remove some of the dashboards in...

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Posted on by NA-21110949-0 7

When someone writes a message in the connected Teams chat on a Work Order or Case, the timeline in Field Service does not update the “Last Updated” ...

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Last replied Posted on by jeffgreenrc 245

Hi All,   I would like to use D365 contact center along with copilot enabled. I would like to explore Copilot service admin center and Co...

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Posted on by CU05120603-0 0

A "blockchain number" can refer to two main things: a block number, which is a sequential identifier for each block in a blockchain (also call...

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Last replied Posted on by jeffgreenrc 245

Hi,   I need to build configuration migration tool schema file to migrate data of configuration tables for "Copilot service admin center" in ...

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