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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 800 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides App portal for Royal Enfield leads management

Last replied Posted on by CU13060919-0 0

Couldn't login on my leads account software :  https://royalenfield.crm4.dynamics.com/appportal/sg/notification.aspx

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Service | Customer Service, Contact Center, Field Service, Guides Change Intials bubble to actual agent profile picture

Last replied Posted on by CU05091646-0 4

Hi, I have created omnichannel out of box chat widget. During connecting with an agent it's just showing agent's initials in a bubble, but rather t...

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Service | Customer Service, Contact Center, Field Service, Guides Email assigned details

Posted on by NP-08091242-0 0

Hii, Need to ask is there any feature in D365 where we can trace when and who assigned an email to the user.       Thanks in adva...

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Service | Customer Service, Contact Center, Field Service, Guides Setting Profile picture of Agent once the customer transfer the chat from Copilot to CSR

Last replied Posted on by CU05091646-0 4

WE have created a copilot  chat bot and we have setup the contact center however we want to know how we can enable profile picture of CSA/CSR r...

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Service | Customer Service, Contact Center, Field Service, Guides Best tool to Import PST to Yahoo Mail Account

Last replied Posted on by CU03070851-0 2

If you want to convert a PST file to Yahoo Mail or a different email service, the  CloudMigration  PST File Converter is a helpful and eas...

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Service | Customer Service, Contact Center, Field Service, Guides Dynamics 365 Customer Service Upgrade: Professional to Enterprise

Last replied Posted on by AT-07091109-0 2

 I am planning to upgrade our Dynamics 365 Customer Service environment from Professional to Enterprise licensing for 60 users a...

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Service | Customer Service, Contact Center, Field Service, Guides Accessing guides in offline mode

Last replied Posted on by Sahil A. 5

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Service | Customer Service, Contact Center, Field Service, Guides Dynamics 365 Contact Center Trial Salesforce CRM connection

Last replied Posted on by CU05090834-0 0

Hi,   I am getting stuck on this step when connecting my Dynamics 365 Contact Center trial to my Salesforce production CRM.   After su...

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Service | Customer Service, Contact Center, Field Service, Guides Requête HTTP bloquée par une Politique -Power Automate

Last replied Posted on by AN-01080929-0 0

Bonjour. J'ai créer un flux qui utilise des connecteurs HTTP pour récupérer des données via une API promap. Cependant, après avoir tester le flux, v...

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