Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by DavidBest 43

Is there a simple way to upload PDF files as knowledge articles in D365 Customer Service?    I have hundreds of PDFs that contain busine...

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Last replied Posted on by Cat_Car 164

Hello, Since last week (nov. 12 2024) the case form is not displaying correctly for at least 2 users that I know of.   Here is a quick view ...

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Last replied Posted on by omss 2

For those of you know about Advanced Similarity Rule for cases. https://learn.microsoft.com/en-gb/dynamics365/customer-service/administer/...

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Last replied Posted on by NicholasHE 40

I am trying to create a form within a Power Pages portal website, that will create a new Case and associated Contact using the customer information ...

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Last replied Posted on by MKreusburg 0

Hello,   how do I free the user to add a product outside the catalog and to be able to replace the price of a product?      ...

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Last replied Posted on by BN-22111731-0 2

How do you add a new user?

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Posted on by Ethan.s 25

 Hi all   I'm creating an assignment rule, and in the Conditions section, The 'User skills' can be set to 'Custom match', but what are t...

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Posted on by Adrian Sjoholt 5

Hello,    I'm trying to do the following.  In copilot studio i'm trying to get the opening hours from a spesific record in operati...

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Posted on by Inkey Solutions 1,646

Hello Team,   Can anyone please let us know what does the blue dots with number in between and Gray dots represent inside the Map View of Fi...

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