Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU23101130-0 15

Hi Everyone Please could anyone help with the following issue? We're based in the UK, and we currently use Dynamics 365 to schedule jobs for our en...

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Last replied Posted on by JAG79 29

Dear all,   I am setting up copilot service workspace and I am enquiring the permissions needed, for a user to interact with chat.   Th...

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Last replied Posted on by matt_piper 12

I've searched all over but can't find a solution...  can someone please explain how I can remove the 'summary row' in the Schedule Board Gantt ...

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Posted on by RM-25021035-0 20

So, I have configured Copilot for Service in DEVTST in CS Hub and is working properly. I did the same on UAT but the conversation tab is not workin...

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Last replied Posted on by ecrevisse 0

  Hi Team,  The primary email address (help@mydomain.com) has several aliases, across different domains. When sending email to the alias...

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Last replied Posted on by CU04110943-1 0

Hello, I want to insert an image into a field which allows that in Dynamics 365. Are there any issues I should be aware of? thanks User

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Last replied Posted on by Tomit 10

Hey all, I'm hoping you may be able to provide me with some guidance on best practice for managing email enquiries out of Dynamics 365.We currently have a few mailboxes synced with automatic case creation enabled, when a new email is received...

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Last replied Posted on by Aaron B73 7

My team is preparing to switch to Dynamics 365 Customer Service for our CRM tool, I'm working on building some dashboards but am finding it a bit di...

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Last replied Posted on by Ravi Fulani 834

How to put words on template of TimeOFF request, on schedule board as we have booking template on gantt chart, we have time off request too, I want to know how can I write something on that. In below image Light blue one is Time OFF request where...

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