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2Hi,
I look on the licenses guide but I can find any clear answer. Do you have any channel matrix how show what add-on is require for what channel? It's is pretty confuse to understand that.
I have specific question:
1- To use Teams chat, do I need Chat add-on or it is free as long you have D365 Customer service and an M365 with Teams?
2- Can use Microsoft Team Voice with voice channel?
3- Can we switch from a Teams chat to a voice, to as audio or video call, from it?
4- Can I have Azure Comm. SMS services on a chanel and Teams chat on another one, what license do I need?
Thank you!
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