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We have just upgraded to Nav2017.
The question is: Is the sender email address a generic email address by default in Nav2017, OR, does Nav2017 by default picks up the email address of the user who created the document?
Have an issue whereby the the sender email address is the same for all Purchase and Sales Order documents sent to the approvers. It looks like the email address of the admin who created the workflow. We want the sender email address to be for the staff who is the UserId on the PO & SO. We have checked to ensure that the staff user email address on the Approval User Setup is all setup correctly.
We have migrated from Nav2013 R2 and it was working correctly there.
Can you please advise if this a feature in Nav2017 or if there is way around this?
Thank you for your time, Ravin.
Was there any customization done in NAV 2013 R2 ?
have you check NAV 2017 Approval User Setup? , check is there exactly correct/available your data(emails) on the new
also can you confirm that have you done any customization ? / if yes , until you do those to your NAV 2017 your operation will not be proceed as earlier
I suggest to Debug msdn.microsoft.com/.../debugging
your process to understand how code is executed now, and how it was executed earlier.
It is difficult to say for now without debagging and knowing if you have customization in the database. Try following "Setting Up Workflow Notifications" msdn.microsoft.com/.../dn951472(v=nav.90).aspx and "How to: Specify When and How to Receive Notifications" msdn.microsoft.com/.../dn951588(v=nav.90).aspx .
Ravin Chand ,
Note that Nav2013 R2 : NAV 2017 in between there are some advance and multiple parameters there
if debugger finish check your 2017 new options / setup are properly assigned
I am experiencing a similar issue.
I have done some research and looks like its a job queue thing. The User ID on the Job Queue entry for Dispatching emails keeps changing.
The sender address therefore changes by this UserID
The reason given is if the User Id on the job queue quits and his user account is deleted then emails would stop.
That sounds good but not a best approach, since it keeps updating the Job Queue with different users rather than creating different job queue entry.
Challenge faced while sending approval emails after the notification job queue faces error during sending emails:
NAV 2017 creates notification job queue based on notification setups. For notification setup = Instantly, this job queue is created if there is no already existing job queue with NOTIFYNOW as category. If there is any error during sending email, job queue status changes to ERROR (which is logical) and remains available in job queue entries.
Once the error is resolved, all the emails are sent for all the entries piled up in the notification entry table.
In such scenario, NAV 2017 sends one email per user with email body containing details of all the documents for which the approval related emails were supposed to be generated. We can say as one aggregated email per user.
It was found that, on 1 server, system is picking value mentioned in SMTP Mail Setup -> user id field and on 2nd server it is taking email mentioned against the user id which was mentioned in the notification job queue.
When debugged, found in the SMTP Mail code unit, NAV 2017 checks if in the SMTP mail setup, the SMTP server field value is 'smtp.office365.com'. The 'smtp.office365.com' is hard-coded in NAV 2017.
If found true, system uses the user id email from the SMTP Mail setup (usually this is a generic email id).
If found false, it uses the first user email id which is mentioned in the notification job queue. By this the FROM ID used in the Aggregated emails is different every time and at times even not related to the workflow setup form which the notification was generated but not sent.
You will have to do some customization based on which user id, system should use for sending notification emails.
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Good advice. This is a cool resource.
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