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I'm reaching out to the community as our IT department can't solve the the following issue:
When we try to manually change the Qty. to Ship on a Sales Order we sometimes run in the following error:
"Status must be equal to 'Open' in Sales Header: Document Type=Order, No=xxxxxx Current Value is 'Released'
Basically it won't let us manually change the qty. to ship until we change the order status to Open.
This only happens once or twice a day and we can't figure it what could be causing this issue. Because it doesn't happen with every order we process it means that something, in a specific order must trigger it and I was hoping you would have some suggestions that we can look into.
Because i don't work in the IT department i can't share any of the coding but I was wondering if it's a familiar issue and/or you would have some things our IT department can look into.
Many thanks in advance.
Do users working on orders use the “Release” button? This controls the status field which throws the error. If users don’t do this so you have to gain an approval? This is another process that will mark an order as released.
The grander point here being so you care of an order is released? Idea being it is locked from editing as you’ve sent the customer a confirmation of the order. If it needs to change then you “open” it again and amend. Might be I’m writing things you already know very clearly.
No standard processes result in an order being released other than what I’ve stated.
Couple of things to check, first is Location see if the Location being used on those orders is set up differently like Require Shipment,..... and other is that product is Assembly BOM
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