Try Microsoft Edge
A fast and secure browser that's designed for Windows 10
We seem to have a problem with back orders and the address.
This is the scenario:
When customer " A " ordered the product "00201" in 2012 it was a kept as a back order cause their was no stock available.
When that item "00201" arrived 2 years later the customer "A" had changed his delivery address however the back order for that customer kept the original address that was accurate at the time of the back order, thus when this is picked and updated it goes to the original address which is wrong it'll need to go the to updated address.
Is their any functionality in AX to help us, that if a customers address is changed then we are notified that their is back order for this customers with a different delivery address ?
As far as I know such functionality does not exist.
However: You can identify an address as no longer valid by setting the end date. If you open the sales order after setting the validity of the address you will see a warning that the selected address is no longer valid and then you can select another address from the customer's address list. I think that should work in this situation as well as long as you add an end date to an address that is no longer valid.
No Such functionality exists.
as per my suggestion you need to go for customization related to this.
Let me know if you need any support related to the customization required for this.
When the customer address changes make sure the people maintaining the customer master EXPIRE the existing address.
Run one-monthly report to identify sales orders with expired addresses
Picking up on this thread, we have the same issue identifying sales orders with expired addresses. Can you let me know if this report mentioned is a standard report in AX please?
There is no such functionality available out of box.
You can try for either customization or setting up end date for delivery addresses.
thanks for the response - kinda thought that would be the case - will look to see what we can do.