Customer Insights - Journeys forum

Last replied Posted on by leonvb 15

Does anyone know if when you add multiple fields to a matching strategy. Does the system match leads/contact on all of the fields or any of the fields? I know that if you use multiple fields, all of the fields should be marked as required to submi...

Reply

Like (1)

Share

Report

Last replied Posted on by Wei Wang 25

Hi community,    I'm new to customer insights and I need help with SMS settings.   I set a customer journey for lead records. The...

Reply

Like (1)

Share

Report

Last replied Posted on by xhj45 129

Hi, We are using the real time marketing journey to send SMS with a Twilio account. Is it possible to have the click-through rate on the links intergrated in the message, SMS open rate and the unsubscription rate using the STOP keyword? Thank you!

Reply

Like (0)

Share

Report

Last replied Posted on by DM-10051729-0 54

Wrapping my head around Real Time preference center and have a few questions re: how to align this with customer expectations for a subscription cente...

Reply

Like (1)

Share

Report

Last replied Posted on by AR-11060710-0

Hi,  I'm facing an exact same issue as described in this question  The suggested answer says -    However, creating fields ...

Reply

Like (1)

Share

Report

Last replied Posted on by ITTSI_Johan 9

Hello, I just need some ideas or guidance on approval processes for various Customer Insights - Journeys components please.How would I incorporat...

Reply

Like (1)

Share

Report

Last replied Posted on by Shelley Vuong 45

Hello I have a marketing form that has been embedded on an external webpage (wordpress based). The domain and form hosting are all verified. I can see the form on desktop using chrome browse and using google chorme on mobile, but not in Edge. My c...

Reply

Like (0)

Share

Report

Last replied Posted on by GraceC

Can anyone tell me how i can recreate the confirmation url for double opt-in in real time like this {{FormDoiSubmission.ConfirmationUrl}}?  What i am trying to do is, is to trigger an email for certain audiences to verify their emai...

Reply

Like (0)

Share

Report

Last replied Posted on by RS-15051300-0 3

Hi, I am trying to use all the feature that are offered in Journeys, but I struggle with the correct setup. We have unified customer profile...

Reply

Like (1)

Share

Report

Last replied Posted on by Gemma2020 146

Hello   We have set up a realtime marketing form on our website, however the redirect that's been added to the form is added to the existing ...

Reply

Like (1)

Share

Report