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Customer Voice

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Customer Voice forum Cannot access voicemail recordig

Last replied Posted on by Jorge Morales 13

I have been setting up a new environment, I already have the channels, workstream, queues, etc.. on the Channel I already have enabled the option to start transcription and call recording automatically, but if a call reaches voicemail, we are not ...

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Customer Voice forum Looking for Advanced Video Editing Techniques and Tools

Last replied Posted on by CU28050936-0

Hi everyone,I'm passionate about video editing and constantly looking to improve my skills. I recently found some amazing resources on <a href...

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Customer Voice forum Survey Responses Not being saved in Dataverse

Last replied Posted on by RoryB 7

I have several surveys that I can fully access the results to - both because I have been explicitly shared access and because I am an admin. I have a ...

2
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Unanswered
Customer Voice forum Survey invitation and response survey are not regarding to incident

Last replied Posted on by cmoreno8 21

Hello, I have a survey sent by Power Automate when an incident is closed. I used the Power Automate template and I added some logic to check if the invitation should be sent, but the Customer Voice box is the original of the template. In the Regar...

2
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Answered
Customer Voice forum Forms Pro Survey Response not showing on Case timeline after regarding is set to a Case record

Last replied Posted on by Shaner2112 14

 I have built a Power Automate flow that is triggered when a new Forms Pro Survey Response record is created. The flow updates the Regarding fiel...

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Suggested answer
Customer Voice forum Obtain Contacts from msfp_surveyresponse

Last replied Posted on by tomas coquimbo 5

Hi I'm developing a report with power bi and I need relationships between the msfp_surveyresponse table and the Contact table, but according to the documentation, the "from" field should be there, but it isn't. Could you please h...

2
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Answered
Customer Voice forum Customizing the customer voice app

Last replied Posted on by Kai Worsch 5

Hello everyone, is it possible to customize the customer voice app itself?I would like to integrate the dynamics 365 'task' (activity) table dire...

1
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Customer Voice forum Has anyone has any surveys disappear?

Last replied Posted on by chris p84 70

Hi, I've had 2 surveys disappear from customer Voice in the last 2 months, has anyone had any similar issues? We definitely didn't delete them&nb...

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Unanswered
Customer Voice forum Customer Voice Survey not Loading preview

Last replied Posted on by AM_CRC 7

Hi! My Customer Voice Survey is not loading. After I created the survey I copy the link to view the version the end user would see and the page keeps load then eventually times out. 1. I first clear my browser history and got the same result. 2....

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Unanswered
Customer Voice forum Analyse Customer Voice response and close ticket based on survey response

Last replied Posted on by NicoSun 42

Hello,I am trying to evaluate a Customer Voice response in a Case. The goal is that customers receive a Customer Voice survey to ask if their issue is solved or not. If it is solved, the case should be closed automatically. Does anyone have any id...

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